FAQ

Deeper by the Drop

How does the SOL by Jergens Deeper by the Drop Sunless Tanning Serum work?

The SOL by Jergens Deeper by the Drop Sunless Tanning Serum is a concentrated serum that must be mixed with your personal moisturizer or lotion and then applied to your face and/or body. The product then works with your natural skin tone to recreate the sun's perfect color.

Will the color be natural on my skin?

SOL by Jergens Deeper by the Drop serum was formulated to let you be in control of your color. You choose the depth of color that looks natural to you.

When will I start to see color?

Color development speed varies from person to person, but most people will see color start to appear around 4-6 hours after application and the color peaks 24 hours after application.

How many drops of the SOL by Jergens Deeper by the Drop Sunless Tanning Serum should I use?

3-6 drops for Subtle Sun-Kissed Color
7-10 drops for Medium Golden Color
11-15 drops for Deeper Bronze Color

The above recommendations are based on face application. For body application we recommend using the above recommendations for each body section.

How long should I wait to shower?

For deep color results, wait at least 8 hours to wash your face and/or body. If you wait a full 24 hours, you will see the deepest results.

How often should I use this product?

For the most natural-looking color we recommend using the product once and waiting 24 hours to see the peak of your color. If deeper color is desired, it is recommended to use the product two days in a row. Once you feel the tan has faded, feel free to apply again to maintain your glow. You can use the product daily to maintain color. Fading on the face may appear faster than the body due to the exposure of the face and the frequent use of cleansing products while washing the face.

Sunless Tanning Water Mousse

How does the SOL by Jergens Sunless Tanning Water Mousse work?

The SOL by Jergens Sunless Tanning Water Mousse works with your natural skin tone to recreate the sun's perfect color. The Tanning Water Mousse is made with a tanning active that is derived from natural sugars called Dihydroxyacetone (DHA) that works to darken your skin and provide flawless, natural-looking color that lasts for days.

How quickly will I get color?

Color development speed varies from person to person, but most people will see color starts to appear around 4-6 hours. The color then will deepen for up to 24 hours.

How much color will develop?

The results will vary based on your starting skin tone, but one use of SOL by Jergens Sunless Tanning Water Mousse will deepen your skin tone by about 3-4 shades.

Should I choose Medium or Deep SunlessTanning Water?

This depends on your natural or starting skin tone. To find your natural skin tone, look at the inside (or underside) of your forearms. If you have a lighter to medium natural skin tone, the Medium Water Mousse may be more appropriate for you. If you have a medium to deep natural skin tone, try the Deep Water Mousse.

Should I use a mitt?

Yes, we suggest using a sunless tanning applicator mitt to help create a full and even coverage for the body.

How should I apply this product?

For best results, apply using our tan applicator mitt in circular motions on the skin ensuring all areas are covered. The product gives a light gleam to guide application. Wait a few minutes for skin to dry prior to getting dressed, and your tan will start to develop in a few hours. Wash hands immediately after application. Use once for natural-looking color and repeat the next day if deeper color is desired.

For more Application Tips visit: https://mykaoshop.com/pages/sol-how-to-sol

How often should I use this product?

Use once for natural-looking color. If a deeper color is desired, then we recommended using the product the following day. For the most natural-looking tan wait 4-5 days, or once you notice the color has begun to fade before reapplying.

How long should I wait to shower?

For deep color results, wait at least 8 hours to wash your body. If you wait a full 24 hours, you will see the deepest results.

How should I prep my skin before using the SOL by Jergens Tanning Water Mousse?

As with any sunless tanner, it is best to exfoliate the skin prior to use. This will help achieve even application and help the tan last longer. We suggest applying the product to clean, dry, and previously exfoliated skin.

For more Application Tips visit: https://mykaoshop.com/pages/sol-how-to-sol

No Wait Tropical Tan Tinted Mousse

How does the SOL by Jergens No Wait Tropical Tan Tinted Mousse work?

The SOL by Jergens No Wait Tropical Tan Tinted Sunless Tanning Mousse is a light, airy, quick-drying, non-sticky tanning mousse that leaves an instantly beautiful color to the skin. The mousse contains a tanning active derived from natural sugars called Dihydroxyacetone (DHA). DHA works with your unique skin tone to deepen your skin tone over the course of 24 hours to create flawless, natural-looking sun-inspired color that lasts for days.

When will I start to see color?

Color will appear on the skin instantly from the color guide. Most people will see color developing from the DHA within 4-6 hours, peaking after 24 hours.

How long should I wait to shower?

For deep color results, wait at least 8 hours to wash your body. If you wait a full 24 hours, you will see the deepest results.

How often should I use this product?

We recommend using the product every 4-5 days to maintain your tan. You can apply it two days in a row if deeper color is desired.

How should I prep myskin before using the SOL by Jergens No Wait Tropical Tan Tinted Mousse?

As any sunless tanner, it is best to exfoliate the skin prior to use. This will help achieve even application and help the tan last longer. We suggest applying the product to clean, dry, and previously exfoliated skin.

For more Application Tips visit: https://mykaoshop.com/pages/sol-how-to-sol

Should I use a mitt?

Yes, we suggest using a sunless tanning applicator mitt to help create a full and even coverage for the body

How much color will develop?

The results will vary based on your starting skin tone, but one use of SOL by Jergens No Wait Tropical Tan Tinted Mousse will deepen your skin tone by about 3-4 shades.

Should I choose Medium or Deep SOL byJergens No Wait Tropical Tan Tinted Mousse?

This depends on your natural or starting skin tone. To find your natural skin tone, look at the inside (or underside) of your forearms. If you have a lighter to medium natural skin tone, the Medium Tinted Mousse may be more appropriate for you. If you have a medium to deep natural skin tone, try the Deep Tinted Mousse.

How should I apply this product?

For best results, apply using our tan applicator mitt in circular motions on the skin ensuring all areas are covered. The product gives light gleam to guide application. No need to rinse off. Wait a few minutes for skin to dry prior to getting dressed, and your tan will start to develop in few hours. Wash hands immediately after application. Exfoliate prior to use and moisturize dry areas such as elbows, knees, ankles and feet. Use once for natural-looking color and repeat the next day if deeper color is desired.

For more Application Tips
visit: https://mykaoshop.com/pages/sol-how-to-sol

ORDERS & SHIPPING

How do I use a promo code on the website?

If you have a discount code, it can be applied during the checkout process before entering shipping information. Please note that one discount code can be applied per order and the code can only be used once per customer. If you have any trouble, contact us here.

Where does MyKaoShop.com ship to?

We currently ship to domestic United States locations only, excluding Hawaii and Alaska, but we are looking to serve those states and international locations in the future.

What if I have to cancel my order?

We cannot guarantee order cancellation, but requests can be submitted during normal business hours (8 a.m. to 4 p.m. CST) Monday through Friday. Orders ship immediately once they are received to our shipping department, making cancellation unlikely. In cases where we can process a return to sender, we require a 30% restocking fee taken from the total refund.

Can I track my order?

Yes, as soon as your order is received and product is shipped, you will receive a tracking number to the email entered during the order process. From there, you can track the package via the shipping carrier. If there appears to be a problem with tracking, contact us here.

When will my order ship?

All orders will be processed and shipped within 3-5 business days from the time the order is submitted. If Rush 2-Day shipping is selected, orders will be shipped that same day provided that the order is completed before 12 noon (CST) Monday to Friday.

Can I edit my shipping address after placing an order?

If your order hasn’t already been shipped, it can be eligible for a one-time courtesy address change. Please contact us at here immediately as there is a small window of opportunity for the change to be done prior to the shipping process.